Posts Tagged ‘OS X’

Apple Beta Versions iOS 9 and OS X El Capitan

Friday, July 10th, 2015

We’ve had a few inquiries recently about the beta versions of Apple’s new iOS 9 and OS X El Capitan. It’s true that users can enroll in Apple’s Beta Software Program and “test-drive” the soon-to-be released iOS 9 and OS X El Capitan, but as we always advise our clients with any new software update or upgrade, please DO NOT install the new software on a device or machine that is crucial for business or personal use. Only install the software if you have a second device or machine that you do not rely on for everyday use.

Mountain Lion is in the App Store

Wednesday, July 25th, 2012

Apple launched OS X Mountain Lion today via the App Store.  Mountain Lion is available for download for $19.99.

Before rushing to purchase and install, please please please do the following:

1.  Make sure your machine(s) and software are compatible. Apple’s list of approved machines can be found here. You can use Roaring Apps to see if your applications are compatible before you install Mountain Lion.

2.  For companies and users with several machines, if you are absolutely itching to try out Mountain Lion, please install it on a non-essential machine.  That way if something breaks, your workflow won’t come to a grinding halt.

3.  NOTA BENE: Once you have installed Mountain Lion, you pretty much can’t go back.  Apple has removed OS X Lion from the App Store, and when you purchase Mountain Lion, Apple removes Lion from your “Purchased” list.

Macworld has a good install guide for Mountain Lion if you feel comfortable doing the install yourself.  If you’d like to arrange a consultation with one of our expert Mac techs, please feel free to contact us!


OS X 10.7 Lion – Highlights

Monday, June 6th, 2011

The latest Mac operating system, OS X 10.7 Lion, will be available from the Mac App Store in July for a mere $29.99. Apple maintains that Lion will be available ONLY through the App Store, and has not mentioned any plans of releasing it as a DVD.

Among the awesome features in Lion are:

New Multi-Touch® gestures that enable you to view Mission Control, switch between open apps, a two-finger scroll, tap to zoom, pinch to zoom, and swipe to navigate (which means that if you have an iMac or a Mac Pro, you will probably want to go and get yourself a Magic Trackpad).

System-wide support for full screen apps, which allows you to have multiple full-screen apps open at the same time.

Mission Control, a unification of full-screen apps, Dashboard, Exposé, and Spaces that gives you a view of everything running on your Mac.

Launchpad, which is a new home for all your apps.  No need to go hunting around in your Applications folder anymore.  One click on the Launchpad icon in your Dock and you get a full screen view of all your apps.

A completely new, which will have the dual-column layout and conversation views similar to the ones iPhone and iPad owners are familar with.

Auto Save, which eliminates the need for manual saving AND lets you revert to the last saved version if you’re not happy with the changes that you’ve made. Versions allows you to see every new version of a document each time you open it, and you can move between versions in the timeline to compare or revert to an earlier version.  I know so many of our clients will be thrilled to have these two features.

Before downloading this upgrade from the Mac App Store you MUST verify that you meet the following two (2) criteria:

1.  Your Mac must have an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor to run Lion.

2.  You must be running the latest version of Snow Leopard.

Don’t hesitate to contact us to set up an appointment so we can help you upgrade your machines when Lion arrives.

Busy, busy week here at NeedMacHelp! Sorry for the belated post!

Snow Leopard Guides and Reviews

Friday, September 11th, 2009

By popular request, we put forth here a brief list of informational guides and reviews of Snow Leopard that have been published by various tech sites:

Ars Technica’s thorough review of Snow Leopard

Apple’s list of software that is incompatible with Snow Leopard

Apple’s support document on printing and adding printers in Snow Leopard

Macworld’s guide to installing Snow Leopard*

*NOTA BENE: We always recommend that our clients check in with us before installing ANYTHING.  For all other Mac users out there who are itching to install Snow Leopard, please make sure you backup your machine before installing!

Mac OS X 10.5.8 Update Available Now

Thursday, August 6th, 2009

The Mac OS X 10.5.8 Update was released yesterday and you can update by running Software Update from the Apple menu on your machine or by downloading the Update here from Apple’s website.

The following improvements and fixes are included in the update:

  • Upgrades Safari to version 4.0.2.
  • Improves the accuracy of full history search in Safari 4.
  • Resolves an issue in which certain resolutions might not appear in the Display pane in System Preferences.
  • Dragging an Aperture image into Automator now invokes an Aperture action instead of incorrectly invoking an iPhoto action.
  • Resolves an issue that could prevent importing of large photo and movie files from digital cameras.
  • Improves overall Bluetooth reliability with external devices, USB webcams and printers.
  • Addresses an issue that could cause extended startup times.
  • Improves iCal reliability with MobileMe Sync and CalDav.
  • Addresses data reliability issues with iDisk and MobileMe.
  • Improves overall reliability with AFP.
  • Improves overall reliability with Managed Client.
  • Improves compatibility and reliability for joining AirPort networks.
  • Improves Sync Service reliability.
  • Includes additional RAW image support for several third-party cameras.
  • Improves compatibility with some external USB hard drives.
  • Includes latest security fixes.

As always, please BACKUP before you install the update.  Also, you may want to visit MacFixIt’s site here and here for reports of issues that some users have experienced with this update.

Some issues with the 10.5.7 update

Tuesday, May 19th, 2009

So far neither our techs nor our clients have reported any incidents with the latest Leopard update, 10.5.7.  However, Macfixit has had a number of users write in with certain problems that they have experienced after updating.

So far they have noted issues with the following:

  • Computer hangs at the blue screen upon start-up after the installation of the upgrade.
  • Disappearance of certain display resolutions.
  • Buffalo external hard drives are not being recognized post-update.
  • A few users have reported video issues on their MacBooks and MacBook Pros.
  • Inability to print to PDF and some programs crashing when during printing.
  • Bluetooth ceasing to work after the update.
  • Option to disable trackpad when using a mouse appears to disappear in certain MacBooks with the new update.

For info on workarounds and solutions where available, check out MacFixit articles here and here.  As always, the team at Need Mac Help recommends backing up before the installation of any update.  We also recommend installing the combo update.

OS X 10.5.7 update has arrived

Tuesday, May 12th, 2009

As our mac support experts have recommended in the past, it is wise to wait a little bit before jumping to upgrade your operating system.  There may be certain applications that you have on your machine that might not play nicely with 10.5.7 and we we’d like to get feedback from our trusted Need Mac Help techs after they’ve tested the new operating system.

For users who feel they absolutely must upgrade right away, please read Apple’s support document regarding the update.

Apple releases updates for iMovie, Aperture and Server Admin Tools

Wednesday, April 15th, 2009

Yesterday Apple released updates to iMovie, Aperture and Server Admin tools.

iMovie 8.0.2 fixes an issue with projects having a size of 0 KB.  Trying to open these projects caused iMovie to quit at launch.  This update also patches a problem where full-screen mode wasn’t able to be accessed on some systems.

Aperture 2.1.3 improves overall stability and provides fixes for issues related to the integrity of the Aperture Library database and compatibility with specific file types.

For more information on the image compatibility and Aperture Library fixes, see the Apple Support document about the update:

According to Apple Support, Server Admin Tools 10.5.6v1.1 provides several improvements, among them:

System Image Utility – when deploying a system image created from a volume, the target computers will no longer have identical local KDC files.  Also adds NetBoot/NetInstall model filters for the latest MacBook, MacBook Pro and MacBook Air computers.

Server Admin – fixes an issue that could cause Server Admin to stop responding when propagating permissions on a folder which is on a volume other than the boot volume.  Also adds NetBoot/NetInstall model filters for the latest MacBook, MacBook Pro and MacBook Air computers.

The download for Server Admin Tools 10.5.6v1.1 can be found here:

Problems with New Leopard Upgrade to OS X 10.5.6?

Wednesday, December 17th, 2008

I’ve been reading through the support forums and blogs about various problems that users have been encountering with the new upgrade to OS X 10.5.6.  Some of the issues reported thus far include:

  • Freezing at “configuring installation” screen
  • Mail crashes
  • Network issues
  • Time Machine backup failure
  • Problems with DFU mode

If you are anxious to install the upgrade, we recommend first reading the instructions on Apple’s website and to consider installing the larger Combo update. on Twitter