The Need Mac Help Blog » Mobile Devices

BlackBerry Desktop Manager for Mac – First Update

sara — Mon, 09 Nov 2009 19:52:08 +0000

A million pardons to our BlackBerry users out there for not posting this sooner. The first update for the BlackBerry Desktop for Mac was released a few weeks ago. The v.1.0.1 update apparently improves data synchronization and has important bug fixes (the BlackBerry website does not elaborate on what bugs are fixed). You can get the update on the official BlackBerry website.

BlackBerry Media Sync Preview for Mac

sara — Tue, 30 Dec 2008 19:20:38 +0000

A few people have asked us about the preview of BlackBerry’s Media Sync for Mac, which debuted a couple of weeks ago. Our Mac specialists have been advising our clients to not download RIM’s BlackBerry Media Sync as other BlackBerry syncing apps, such as PocketMac for BlackBerry and Missing Sync, will cease to work once it is installed. As most of the BlackBerry users we know need to be able to sync their contacts and calendars (and can use Missing Sync to sync non-DRM protected files from iTunes anyway), it’s better to wait until RIM can sort out the conflicts with other sync software.

Google Sync for BlackBerry update announced

sara — Fri, 21 Nov 2008 22:52:07 +0000

Like many New Yorkers (as I saw on NY1 the other day), a lot of our clients are BlackBerry users. The BlackBerry Storm was released today, and I haven’t had a chance yet to take a look at it, but I wanted to let all you BlackBerry users know that Google Sync now has two-way contacts sync for Blackberry. Google announced this a couple of days ago on its Mobile Blog. I’ve had a few clients who use Gmail contacts and Google Calendar and have had some sync issues lately, so I know that this is going to be a big help to them.

Google has nice instructions on the Mobile Help section of its site.

Waiting for FM Touch 1.35

sara — Fri, 21 Nov 2008 22:51:55 +0000

Like many businesses, we use Filemaker Pro for our contacts database. I use it to keep track of all of our clients and make notes on their setups, needs and appointments. I also include all of my techs’ notes in there, so that whenever they visit a client, I can give them the past appointment notes.

I had emailed Stephen Knight of FM Touch a month ago, and he told me that the live server mode for version 1.35 of FM Touch will be out in mid to late December. I’m psyched for the arrival of this updated version of the software, because then the techs will be able to use the FileMaker client on their iPhones to access the relevant data live from our server.

Stephen and his team are super nice and respond quickly to any questions or comments. Their support seems fabulous as well. You can follow Stephen and his team on Twitter to get the latest updates on FM Touch.