Archive for the ‘Hardware’ Category

What will Apple announce at tomorrow’s media event?

Wednesday, October 15th, 2014

The Apple media event scheduled for tomorrow, Thursday, October 16 promises another round of new releases.  We’ve already seen the new iPhone 6 and a new version of iOS, but we are fairly certain that Apple will announce the following new devices and machines:

1. Retina iMac

2. New iPad

3. The launch of OS X Yosemite

4. A new Mac mini

There have been rumors that Apple will release a new version of Apple TV as well, which is possible since it has been a while since the device has seen any major changes.


Buying a New Mac?

Thursday, July 10th, 2014

Our tech Gene encouraged me to write this post for our clients (and future clients) out there who are getting ready to purchase a new Mac.

We know that the new machines are awesome and it’s tempting to just run out and get a new MacBook Air or iMac to replace the older model that’s sitting on your desk. But before you make that order or rush to your nearest Apple Store, please give us a call or shoot us an email so that we can make sure that you are buying the right machine for your needs.  We’ve had a couple of cases recently where clients bought new machines without consulting us first, only to discover at the onsite service appointment that the new machine they had purchased did not have enough storage capacity for the data on their old machine.

So!  Just a reminder to our clients and NYC users to call or email us for purchase recommendations before scheduling an onsite Mac support appointment with one of our techs.  We can walk you through checking storage capacity on your current machine and discuss your workflow and needs for expansion. We are always here to help provide excellent Mac help!

New Apple Mac Pro – Apple December 2013 Delivery Date

Wednesday, December 11th, 2013

For all of our Need Mac Help users out there in NYC who have been patiently awaiting the arrival of the the new Mac Pro, we wish we could give you a solid delivery date!  The good news is that our vendors have the Mac Pro in their ordering systems, which means that they will ship at some point this month.

Just to help you get ready for your order, here are the Mac Pro base models and cost:
Quad-Core and Dual GPU – $2,999.00

  • 3.7GHz Quad-Core Intel Xeon E5 processor
  • 12GB 1866MHz DDR3 ECC memory
  • Dual AMD FirePro D300 with 2GB GDDR5 VRAM each
  • 256GB PCIe-based flash storage

6-Core and Dual GPU – $3,999.00

  • 3.5GHz 6-Core Intel Xeon E5 processor
  • 16GB 1866MHz DDR3 ECC memory
  • Dual AMD FirePro D500 with 3GB GDDR5 VRAM each
  • 256GB PCIe-based flash storage

The Quad-Core is configurable to 3.5GHz 6-core processor with 12MB L3 cache, 3.0 GHz 8-core processor with 25MB L3 cache, or 2.7GHz 12-core processor with 30MB L3 cache.  Memory is also configurable to 16GB, 32GB or 64GB.  Graphics are configurable to dual AMD FirePro D500 with 3GB of GDDR5 VRAM each or dual AMD FirePro D700 with 6GB of GDDR5 VRAM each.

The 6-Core is configurable to 3.0 GHz 8-core processor with 25MB L3 cache or 2.7GHz 12-core processor with 30MB L3 cache. Memory is cofigurable to 32GB or 64GB, and Graphics are configurable to dual AMD FirePro D700 with 6GB of GDDR5 VRAM each.

Please don’t hesitate to contact Need Mac Help with any questions about the configurations of these new Mac Pros.

Don’t Forget! Apple Media Event Tomorrow!

Monday, September 9th, 2013

Today was back-to-school day here in New York City, for which we’ve all been gearing up, but we’ve also been looking forward to Apple’s media event, which happens tomorrow, Tuesday, September 10! We expect to see the new iPhone 5S and iPhone 5C, along with a final look at the new iOS 7 before it’s released later this fall (rumors say the middle of September).

You can check out the live blog of the media event tomorrow at 1:00pm NYC time on Macworld or engadget.

WWDC 2013 Keynote Highlights

Monday, June 10th, 2013

We tweeted this link earlier today, but we bet most of our users were busy with work and weren’t able to watch the full WWDC 2013 keynote video. Well, now you can view the whole keynote at your leisure on Apple’s site.

And if you don’t have time to sit through the video, here are some of the highlights from this year’s WWDC keynote:

1. OS X Mavericks.  The next OS, 10.9, is named after the famous big wave surf spot in Northern California (see the great documentary Riding Giants by Stacy Peralta), and will be released this fall. Finder Tabs, Tags (in Finder, Apps, and iCloud), and iCloud Keychain are just some of the great new features of the new OS.

2. iOS 7. Some cool improvements have been added to the new iOS, which is also arriving this fall. Here are just a few:

  • Maps – night mode, turn-by-turn walking directions.
  • FaceTime Audio – ability to skip the video and use audio only through FaceTime.
  • Control Center – much easier access to controls and apps.
  • Camera – filters and formats (including a new square format) can be applied with a simple swipe!
  • Activation Lock – this one should hopefully help to decrease the number of iPhone thefts that have been occurring in our fair city.

3. New MacBook Airs! An 11-inch model and a 13-inch model, both of which start shipping TODAY. The 11-inch and 13-inch MacBook Airs have options for 128GB of flash storage or 256GB of flash storage. More info on the pricing and new features can be found on Apple’s site.

4. The new Mac Pro! So many of our clients have been waiting for this. The design is gorgeous and around one-eighth the size of the current Mac Pro tower. The new Mac Pro features a 12-core, 256-bit Intel Xeon E5 processor, flash storage (Apple didn’t state the amount of storage available), and 1866MHz ECC DDR3 RAM (capable of 60 GB/s data transmission). There’s no date set for the new Mac Pro, but Apple says to look for it “later this year.”

5. New AirPort Extreme and Time Capsule? Yes! Surprise, surprise. Both the AirPort Extreme and the new Time Capsule have 802.11ac, which allows the devices to boost a constant Wifi signal in all directions. The 2013 Time Capsule is available with either 2TB and 3TB storage and are available for pick-up in an Apple store starting Wednesday, June 12.

Ready to Buy a New MacBook?

Thursday, May 23rd, 2013

You might want to wait. With WWDC coming up on Monday, June 10, we think that Apple will most likely announce updates to its current product line. So if you can hold off on buying that new MacBook Pro or MacBook Air, you should.

WWDC 2013

Experiencing Battery Drain on Your iPhone 5?

Friday, April 12th, 2013

I’ve had a couple calls from clients (can you say alliteration?) about a sudden drain on their iPhone 5 battery.  In both cases, the users noticed the drain after updating to iOS 6.1.3.  I took a peak at the Apple support boards and it seems like some other users are experiencing similar issues.

We’ll keep an eye out for a statement from Apple on the issue, but in the meantime, here are some simple tips to follow to get the most out of your iPhone battery:

1. First, take a look at your usage. Settings icon > General > Usage. Scroll to the bottom and find “Time since last full charge,” and you’ll see 2 things: “Usage,” which is the amount of time your iPhone has been up and in use since its last full charge, and “Standby,” which is the amount of time your iPhone has been powered on since its last full charge.

2. Turn off push notifications (unless you really need them). Settings icon > Notifications. Look at the items “In Notification Center” and click on the ones that you don’t need push notifications from. Slide the “On” to “Off.”

3. Turn down the brightness on your screen. Settings icon > Brightness & Wallpaper. Move the bar closer to the dimmed sun icon.

4. Turn off location services that you don’t need. Settings icon > Privacy > Location Services. Go through all the applications that you don’t really care about (does IMDb really need location services on? Fruit Ninja?).

5. Go through at least one charge cycle per month. Apple defines this as charging the battery to 100% and then completely running it down.

Above and beyond all this, you can always pick up a mophie juice pack air, which is a case that gives up to an additional 8 hours of talk time on 3G (10 hours on wifi).

Apple Security Updates: Apple TV 5.2.1 and iOS 6.1.3

Thursday, March 21st, 2013

Another round of security updates were released by Apple a couple of days ago, and clients have been asking if they should update.  Yes, yes, please!

The iOS 6.1.3 update fixes a bug that could allow someone to bypass the the passcode (and also adds improvements to Maps in Japan) .  The Apple TV 5.2.1 update fixes a number of security issues that are addressed by Apple here.  The Hulu interface has also been redesigned so users will see this after the update.

iPad mini tomorrow?

Monday, October 22nd, 2012

So we’re wondering if Apple is going to unveil not just one but TWO new minis tomorrow: an iPad mini AND an updated Mac mini. We obviously don’t know for sure if Apple is going to debut a smaller iPad (or if it will in fact be called an iPad mini), but the rumor mill has produced photos of a supposed iPad “mini” surface, as well as part numbers for an iPad “mini” with 12 different configurations in 2 colors. And, well, the invitation for the media event tomorrow, Tuesday, October 23rd sure does hint at it:

We expect that Apple will also launch new Mac minis with these new mini iPads, as the Mac minis have been on backorder for quite some time now and are definitely due for an update (the last model was released in July 2011).

iPhone 5 is finally here!

Wednesday, September 12th, 2012

Surprise, surprise! The existence of Apple’s iPhone 5 was officially confirmed today. Pre-orders start this Friday, September 14, and the launch date is the following Friday, September 21. Pricing remains the same at $199 for the 16 GB, $299 for the 32 GB, and $399 for the 64 GB. The iPhone 5 is available in black and white. The white iPhone has a raw aluminum back, while the black iPhone has black anodized back.

So what’s new with the iPhone 5? Lots and lots of cool wizzardry:

  •  Thinner and lighter than previous iPhones: 7.6mm thick, weighs 112 grams.
  • NEW 4-inch Retina display with 326 pixels per inch. 44% more color saturation. Touch is integrated into display, which makes it thinner and sharper with less glare.
  • FIVE (5) rows of icons + shortcuts.
  • Wireless added: HSPA+, DC-HSDPA, and LTE.
  • NEW A6 chip CPU 2x faster than A5 chip.
  • BEAUTIFUL new 8 megapixel camera, f/2.4, with new Panorama feature. You can also take photos while recording video!

The Apple site hasn’t yet updated with photos and full details, but you can visit engadget’s live blog to see images and get more info. on Twitter